Frequently Asked Questions
Everything you need to know about your Altex tech experience.
What is the standard shipping timeframe for electronics?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for urgent hardware needs.
What is your return policy for opened components?
We offer a 30-day return policy for most items. Please note that opened software and certain internal components may be subject to a 15% restocking fee if they are not defective.
Do my purchases come with a manufacturer warranty?
Yes, all new electronics sold by Altex include a full manufacturer warranty. We also offer extended protection plans for additional coverage on laptops and desktops.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.
Do you offer technical support for custom PC builds?
Absolutely. Our expert technicians are available via chat or email to assist with compatibility questions, driver installations, and troubleshooting for all components purchased from us.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm to help you manage the cost of high-end workstations and gaming rigs.